Shipping and Delivery Policy
SHIPPING POLICY
MashClap ships products to almost all parts of India. Orders placed will be shipped within 24-48* hrs. We ship on all days except Sunday and National Holidays.
Shipping Charges:
Shipping Charges vary according to locations and is applicable on all orders below Rs. 599/- (Excluding COD charges). For orders above Rs. 599 (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer) free shipping is available at all location pan India.
These shipping charges applicable are not refundable in the case of return/ cancellation of the product or the order.
The shipping charges can be modified by MashClap at any point without prior intimation. The new charges would reflect on the product page as well as during the checkout. Every once in a while, MashClap brings out various offers in an attempt to satisfy customers.
Various offers could be introduced for a limited span of time that enable free shipping of goods, subject to the fulfilment of the terms and conditions attached to the offer.
Estimated Delivery Time:
For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days of shipping (business days exclude Sundays and other holidays). However items weighing over 2 kilos or high volume may take a couple of days longer to reach. For other areas the products may take 5-7 days depending on location.
The delivery date displayed while placing the order i.e. on the Product Details, Cart, Checkout and Order Confirmation page and in the order confirmation email are tentative. It may change once the order is shipped. MashClap ensures to provide a delightful customer experience by delivering the products as per the Estimated Delivery Date communicated as above, however, at times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which MashClap is not liable and would request its users to cooperate as MashClap continuously makes efforts that customers do not face such instances. Also, MashClap reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) to the customer.
Address Change:
You can change the delivery address of your order only if the order is in Confirmed or Pending status and none of the item(s) purchased in the order are shipped. However, if there are any variations in the charges/taxes (if any) applied for the original delivery address used while placing the order v/s the delivery address to be updated, the request for updating the delivery address might not be accepted.
Hidden Charges ( Tax, Octroi etc):
You will get the final price during check out. Our prices are all inclusive of taxes. Currently we do not deliver to locations outside India
Tracking Packages:
MashClap will email/Msg you as the order is confirmed. In case you do not receive a mail from us within 48hrs of placing an order please check your
spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.
Non Availability on Delivery
Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.The shipping charges if any will not be refunded in case of nonavailability of consumer on delivery.
Mistake/Fraud/Misplacement by Shipping Company
MashClap does not take the responsibility for any kind of mistake/fraud/misplacement of package or goods therein by the shipping company before or after the package delivered by the Shipping/Courier company to the customer.
